Please make sure someone is home to receive your parcel. If you aren't home, click here to find out what to do.
Items that are heavier than 30kg and need to be send to an address within Belgium or the Netherlands are delivered by Extra@Home (PostNL).
PostNL will only deliver if all areas through which the delivery people must pass are accessible with transport tools (e.g. pump carts, trolleys).
Keep in mind that the product may not be removed from its original packaging, so your parcel will most likely be larger than the dimensions stated on the product page on our website.
If your building does not have a lift, the delivery people are willing to go up to the third floor provided that there are no obstructions.
If you live higher than the third floor and your building does not have a lift, or the pathway is obstructed, it is your responsibility to provide a moving lift.