You have the legal right to return your goods within the 30 days after having received your order. All products on our site can be returned, unless stated otherwise. Returned products must meet the following conditions:
- In a perfect state for resale
- Packaged in its original packaging
- Packing slip and filled in return form should be added to the package
1) In your package, you'll find a return form with all the information you’ll need. Fill in your bank account details so we can refund you. Make sure you add this form to your package.
2) Go to the nearest UPS point and return your package without a label:
- Belgium & the Netherlands: €2
- Other countries: €3.99
- Higher tariffs for parcels that do not meet conditions below (*) are in place. Costs can vary between €40 and €80. Please email firstname.lastname@example.org to know the exact costs.
* Conditions UPS labelless return:
- Maximum actual weight: 20 kg
- Maximum length of the longest side: 97 cm
- Maximum dimensions: 330 cm (length+(2*height+2*width))
If you want to return an item that is bigger/heavier than stated above, it cannot be returned with UPS. Then, the return costs are at your own expense, except when the return is due to a shipping damage or an error on Decovry’s or the supplier’s part. In that case, the item(s) should be returned within two months of receiving your order.
Your purchase cannot be returned in the following cases:
Any product which is damaged, incomplete, or whose original packing is damaged, won’t be refunded and can’t be exchanged.
Do you prefer another postal operator?
You can use another postal operator, but costs may be higher and will be at your own expense.
DistriMedia nv (Decovry Retour)
Industriepark Noord 5a