How can I return my package?

You have the legal right to return your goods within the 30 days after having received your order. All products on our site can be returned, unless stated otherwise. Returned products must meet the following conditions: 

• In a perfect state for resale
• Packaged in its original packaging
• Packing slip and filled in return form should be added to the package

Procedure:

1) In your package, you'll find a return form with all the information you’ll need. Fill in your bank account details so we can refund you. Make sure you add this form to your package.

2) Go to the nearest UPS point and return your package without a label:

• Belgium & the Netherlands: €2
• Other countries: €3.99
• Higher tariffs for parcels heavier than 30 kg are in place. Costs can vary between €40 and €80. Please email [e-mail] to know the exact costs.

Find a UPS POINT in your neighbourhood

Conditions UPS labelless return:

• Maximum actual weight: 20 kg
• Maximum length of the longest side: 97 cm
• Maximum dimensions: 330 cm  (length+(2*height+2*width))

Your purchase cannot be returned in the following cases:

Any product which is damaged, incomplete, or whose original packing is damaged, won’t be refunded and can’t be exchanged.

Do you prefer another postal operator?

You can use another postal operator, but costs may be higher and will be at your own expense.

Return address:

DistriMedia nv (Decovry Retour)

Industriepark Noord 5a

9100 Sint-Niklaas

Belgium