How can I return my package?

You have a legal right to 30 days as from the reception of the goods to announce to us your intention to return the product and your reason for this return. All the products on the site can be returned, except those marked to the contrary. Returned products must meet the following conditions: 

1) In a perfect state for resale
2) Packaged in its original packaging
3) Packing slip and filled in return form should be added to the package

Procedure:

1) In your package, you'll find a return form with all info. Fill in your bank account number so we can refund you and add this form to your package.

2) You can return your package very safely and for only € 2*, via your closest UPS Access Point. No label required.

• * € 2 in Belgium and the Netherlands
• € 3,99 in other countries
• Higher tariffs for parcels heavier than 30 kg. Costs can vary between € 40 and € 80. Please get in touch with us for the exact tariff via [e-mail].

3) In case you prefer another postal operator, consider that costs can be higher and will be at your own expense.

Find a UPS POINT in your neighbourhood

Your purchase cannot be returned in following cases:

Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged.