How can I return my package?

You have the legal right to return your goods within the 30 days after having received your order. All products on our site can be returned, unless stated otherwise. Returned products must meet the following conditions: 

• In a perfect state for resale
• Packaged in its original packaging
• Packing slip and filled in return form should be added to the package

Procedure:

1) In your package, you'll find a return form with all the information you’ll need. Fill in your bank account details and the order number so we can refund you. Make sure you add this form to your package.

2) Go to the nearest UPS point and mention the name 'Decovry Labelless'. 
The ups point will print out a shipping label for you.

Find a UPS POINT in your neighbourhood

* Conditions UPS labelless return:

• Maximum actual weight: 20 kg
• Maximum length of the longest side: 97 cm
• Maximum dimensions: 330 cm  (length+(2*height+2*width))

If these conditions are met, the return is free when the package is sent from Belgium, the Netherlands and France. (mainland) A shipping cost is charged for the islands.

If you return from another country, the standard cost is € 3.99
For other countries, a standard cost of € 3.99 is charged.

If you want to return an item that is bigger/heavier than stated above, it cannot be returned with UPS. Then, the return costs are at your own expense, except when the return is due to a shipping damage or an error on Decovry’s or the supplier’s part. In that case, the item(s) should be returned within two months of receiving your order.

Your purchase cannot be returned in the following cases:

Any product which is damaged, incomplete, or whose original packing is damaged, won’t be refunded and can’t be exchanged.

Do you prefer another postal operator?

You can use another postal operator, but costs may be higher and will be at your own expense.

Return address:

DistriMedia nv (Decovry Retour)

Industriepark Noord 5a

9100 Sint-Niklaas

Belgium