How can I return my package?

You have the legal right to return your goods within the 30 days after having received your order. All products on our site can be returned, unless stated otherwise. Returned products must meet the following conditions: 

• In a perfect state for resale
• Packaged in its original packaging
• Packing slip and filled in return form should be added to the package

Procedure:

1) Place your product (in perfect state) in the original packaging and add the packing slip. You don't need to put a shipping label on your box.

2) Go to the nearest UPS point and mention the name 'Decovry Labelless'. 
The ups point will print out a shipping label for you.

Find a UPS POINT in your neighbourhood

* Conditions UPS labelless return:

• Maximum actual weight: 20 kg
• Maximum length of the longest side: 97 cm
• Maximum dimensions: 330 cm  (length+(2*height+2*width))

For a return from Belgium, the Netherlands and France (only mainland), we charge a return cost of € 5 for orders below € 50 and € 9 for orders over € 50. Other tariffs are applied for other countries and if the conditions UPS labelless (see above) are not met.

If you want to return an item that is bigger/heavier than stated above, it cannot be returned with UPS. Then, the return costs are at your own expense, except when the return is due to a shipping damage or an error on Decovry’s or the supplier’s part. In that case, the item(s) should be returned within two months of receiving your order.

Your purchase cannot be returned in the following cases:

Any product which is damaged, incomplete, or whose original packing is damaged, won’t be refunded and can’t be exchanged.

Do you prefer another postal operator?

You can use another postal operator, but costs may be higher and will be at your own expense.

Return address:

DistriMedia nv (Decovry Retour)

Industriepark Noord 5a

9100 Sint-Niklaas

Belgium

Also see:

When can I expect my refund?

How can I use my credits?