How can I return my package?

You have a legal right to return your goods within the 30 days as from the reception of the goods. All products on our site can be returned, except those marked to the contrary. Returned products must meet the following conditions: 

1) In a perfect state for resale
2) Packaged in its original packaging
3) Packing slip and filled in return form should be added to the package

Procedure:

1) In your package, you'll find a return form with all information. Fill in your bank account number so we can refund you and add this form to your package.

2) You can return your package very safely and for only €2*, via your closest UPS Access Point. No label required.

• * €2 in Belgium and the Netherlands
• €3,99 in other countries
• Higher tariffs for parcels heavier than 30 kg. Costs can vary between €40 and €80. Please get in touch with us for the exact tariff via [e-mail].

3) In case you prefer another postal operator, consider that costs can be higher and will be at your own expense.

Find a UPS POINT in your neighbourhood

Conditions UPS labelless return:

• Maximum actual weight: 20 kg
• Maximum length of the longest side: 97 cm
• Maximum dimensions: 330 cm  (length+(2*height+2*width))

Your purchase cannot be returned in following cases:

Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged.