Can I cancel, modify or exchange my order?

You want to cancel your order?

You can cancel an order at Decovry.com when the current sale of the concerned product has not ended. Once the sale has ended, it won’t be possible to cancel your order. Products especially made on request by the customer can't be canceled neither. 

For canceling your order, please send an e-mail to [e-mail]. You will receive a confirmation by email and the total amount of your order will be paid back on the card used during the checkout. For the cancellation above 2.000 euro a cancelation cost of 10% will be charged. 

You want to modify your order?

Please send an e-mail to [e-mail]. Be aware that modifying your order can imply that the products ordered earlier won’t be available anymore at the moment of change, as we only work with very limited quantities. Products especially made on request by the customer can't be canceled of modified. For the cancellation above 2.000 euro a cancelation cost of 10% will be charged. 

You want to exchange your order?

As we only offer products in limited quantity at Decovry, orders can't be exchanged. But you have the right to return your order within 30 days after reception.